World-class service for international patients
Overseas private patients can be confident they will receive first class, round-the-clock care and treatment at Royal Brompton and Harefield hospitals.
Our international team provide world-class care to patients from across the globe.
The expertly-trained team understand that visiting the hospital can be a worrying time, and can be especially stressful for those traveling from overseas. This is why they work with patients and their families to tailor their care and try and make their stay as comfortable as possible.
Personalised inpatient stay
The team strive to provide personalised care; designed to ensure our patients have a comfortable stay.
All inpatient care is provided in private wings within the main hospital buildings, 24 hours a day, seven days a week. Our inpatients benefit from comfortable single occupancy rooms with en-suite bathrooms.
International concierge and interpreter services
Our dedicated team of international patient coordinators provide bespoke services that take into account the patient’s cultural, religious and language needs.
To help patients focus on their health, our coordinators will ensure the patient’s family receives information and support. Fluent in Arabic, the officers will answer questions and support the patient and their family. The officers are available on site Monday to Friday and on call 24 hours a day, seven days a week.
We can also provide interpreters for any other language required by the patient, including Polish, Punjabi, Spanish, Turkish, Tamil and Urdu.
Multi-faith prayer room, chapel and religious representatives
At our hospitals we provide a number of facilities and contacts to support the religious needs of our patients.
Our multi-faith rooms at Royal Brompton and Harefield hospitals allows people of all religions and backgrounds a private and quiet place to pray or contemplate. The room is equipped with holy books, a male/female room divider and prayer mats. Washing facilities are nearby.
Royal Brompton Hospital and Harefield Hospital each have a Christian Chapel which provides a quiet and tranquil space, away from the wards, for use by all.
Our chaplaincy service will support patients, their relatives and friends by providing someone who can listen in confidentiality and provide support and information.
We offer a number of on-site religious representatives which can also be contacted any time to meet your individual needs. To make use of this service, simply ask the customer services team or your nurse.
Bespoke meals, international newspapers and TV channels
At Royal Brompton and Harefield hospitals, we have a dedicated catering service with meals freshly prepared on site. We cater for a variety of special diets and cuisines including Halal and Kosher. Furthermore, menus are translated into Arabic each day.
Our meal options also include meals suitable for diabetic, weight reducing, healthy eating and vegetarian. We are pleased to cater to particular requests whenever possible.
In order to make your stay as comfortable as possible, we provide televisions in our private rooms, screening both domestic and international channels. A selection of international newspapers are also available upon request.
