Your admission to hospital
Following your consultation and/or initial referral, we will contact you via post, email or telephone to confirm the exact date and time of your admission to either Royal Brompton Hospital or Harefield Hospital.
Please come to the main reception and ask for the private patient office.
Here's some information about what to expect when you are admitted to hospital, including what happens when you arrive, and what to bring with you.
A member of staff will register you and direct you to the ward where you will be met by one of the ward team.
There will be some paperwork to complete, mainly relating to you personal details and medical history. You will also be asked to complete some forms relating to payment of treatment charges and, if applicable submit a deposit which will contribute to the full cost. Any shortfall must be settled when you leave hospital.
When you arrive at the ward, you will be introduced to your nurse, who will have primary responsibility for your day-to-day care. Your nurse will be able to explain the ward routine and answer any questions you may have.
Your nurse will work alongside a multidisciplinary team of clinical specialists including pharmacists, dieticians and physiotherapists to ensure you receive exceptional care.
Shortly after your arrival, you will also be seen by one of our experienced Residential Medical Officers.
We always make sure that our patients understand their treatment and the reasons behind it. We will discuss your treatment, its benefits and risks, fully with you before going ahead with it.
We also respect each patient’s right to confidentiality and accordingly will only discuss their care with relatives with their consent. In situations where a patient cannot give or withhold consent to treatment then our healthcare professionals must proceed on the basis of what they consider to be the patient’s best interest.
In such cases, they will discuss any wishes previously expressed by the patient and may discuss the risks and benefits of proposed treatment with relatives.
What to bring
Each room has an en-suite bathroom, a television and a telephone with direct-dial facilities to and from your room. Telephone bills are sent after discharge. Towels are provided, and shaver points are available for electric razors.
Whatever your length of stay, please bring all of your medication, in the original packaging, with you to the ward. Please ensure you have an adequate supply for your stay.
For patients with mobility problems, please bring your mobility aids such as walking sticks or frames.
If your planned stay is a day or longer, you should bring with you:
- a copy of your current health insurance certificate or card, to allow us to liaise directly with your insurance company (if your stay is covered by insurance)
- the name, address and phone number of your own doctor or GP
- comfortable clothing such as a tracksuit
- nightclothes, a dressing gown and slippers
- wash bag with washing and shaving materials
- magazines or books that you would like to read
- your personal music player and headphones, if you would like to listen to music.
- a small amount of money to purchase items from the on-site cafe or shop, if you wish.
We recommend that all valuables including credit cards should be left at home, as the hospital cannot assume responsibility for them. Essential valuables can be kept by arrangement with the nurses.